Organizations of all kinds inevitably develop blindspots about themselves as they mature, blindspots that sever, weaken and damage relations with the people those organizations care about. Well-run organizations recognize how and why these blindspots develop and are able to compensate for them through skillful communication. However, as G.B. Shaw once said: “the biggest problem in communication is the illusion that it has taken place.” We would add a gloss on this statement and say: “some communication is always taking place. Our job is to make sure that the communication delivered is the communication intended.” Welcome to disturbing conventions.

Advertisements

One Response to “Organizations of all kinds inevitably develop blindspots about themselves as they mature, blindspots that sever, weaken and damage relations with the people those organizations care about. Well-run organizations recognize how and why these blindspots develop and are able to compensate for them through skillful communication. However, as G.B. Shaw once said: “the biggest problem in communication is the illusion that it has taken place.” We would add a gloss on this statement and say: “some communication is always taking place. Our job is to make sure that the communication delivered is the communication intended.” Welcome to disturbing conventions.”

  1. Mike Tully Says:

    Sounds like the grade school game of telephone

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: